Help Desk Support

Job ID
2017-57409
Program Posting
Miramar - Corporate
Regular / Temp
Regular Full-Time
Min. Exp.(Yrs)
5
Category
Customer Service
Miramar
33025
Official Job Title
Help Desk Support
Florida

Overview

Why VITAS Healthcare and What Do They Offer Me?

VITAS Healthcare is the leader and largest company in end of life care. We provide our employees a foundation, and the stability for continual growth and advancement. We have a reputation for treating our employees like we treat our patients – with care and dignity. Experience the difference, while making a difference. Begin your future today at VITAS Healthcare!

 

The Help Desk Analyst is responsible for first level support of investigation and resolution of software and hardware problems for computer users, company wide. Candidates must be available for shift work.  Job functions include answering, evaluating, and prioritizing incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies. Collects information about problems and leads user through diagnostic procedures to determine sources of error. Determines whether problem is caused by hardware such as modem, printer, cables, or telephone. Handles problem recognition, research, isolation, resolution and follow-up for routine user problems, referring more complex problems to supervisor or technical staff.

 

The shift and hours for this position is to be determined.

 

Benefits Include

  • Competitive compensation
  • Health, dental, vision, life and disability insurance
  • Pre-tax healthcare and dependent care flexible spending accounts
  • Life insurance
  • 401(k) plan with numerous investment options and generous company match
  • Cancer and/or critical illness benefit
  • Tuition Reimbursement
  • Paid Time Off
  • Employee Assistance Program
  • Legal Insurance
  • Affinity Program

 

 

Qualifications

  • Qualified candidates must have five years general IT experience. Three years prior specific experience in customer support.
  • Ability to work on various assignments simultaneously.
  • Communicate tactfully, verbally and in writing with department heads, managers, co-workers and vendors to resolve problems and negotiate resolutions.
  • Working knowledge of computers, internet access, and the ability to navigate within an automated system as well as a variety of software packages such as Outlook, Excel and Word.

Education

  • Bachelor's degree in Computer Science or related field from an accredited college or university or the international equivalent preferred.

Special Instructions to Candidates

EOE/AA
M/F/D/V
Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed

Connect With Us!

Join our VITAS Talent community to receive immediate notifications about open jobs, exclusive invitations to events, career tips and resources and company updates.