• Call Center Staffing Supervisor

    Posted Date 2 weeks ago(8/3/2018 9:24 AM)
    Job ID
    2018-65568
    Program Posting
    Southeast Regional Telecare CCC
    Regular / Temp
    Regular Full-Time
    Min. Exp.(Yrs)
    2
    Category
    Management/Leadership
    Location
    Ft Lauderdale
    Zip Code
    33309
    Official Job Title
    CCC Staffing Supervisor
    State
    Florida
  • Overview

    Why VITAS Healthcare and What Do They Offer Me?

    VITAS Healthcare is the nation’s leading provider of end of life care. We provide our employees opportunities for professional growth, advancement and competitive benefits.                                                                                            

     

    The Staffing Supervisor’s job is to support the development and organization of the resource program, which supports the work of the patient care teams.

    • Ensure that the resource program is able to fill shifts requested
    • Assist with hiring, and training, or resource staff and staffing coordinators
    • Obtain request for resource staff from the teams on a daily and as needed basis
    • Maintain a list of resource staff available for the teams on a daily and as needed basis
    • Assign resource staff to requested team(s) and patient(s)
    • Instruct resource staff in use of technology and documentation related to their job
    • Complete and validate payroll for resource staff
    • Schedule and document orientation for resource staff according to company guidelines
    • Report to Telecare status of all resource staff assigned and any needs to be filled
    • Participate in on-call resource needs
    • Ensure that resource staff is informed of program events, policy updates, role expectations, and Human Resource requirements
    • Supervises work of Staffing Coordinators
    • Participate in quality management and outcome measures

     

     

    Benefits Include

    • Competitive compensation
    • Health, dental, vision, life and disability insurance
    • Pre-tax healthcare and dependent care flexible spending accounts
    • Life insurance
    • 401(k) plan with numerous investment options and generous company match
    • Cancer and/or critical illness benefit
    • Tuition Reimbursement
    • Paid Time Off
    • Employee Assistance Program
    • Legal Insurance
    • Roadside Assistance
    • Affinity Program

     

    Qualifications

    • 2 years staffing or management experience preferred
    • Excellent communication/people skills
    • Ability to speak effectively to groups
    • Able to handle multiple tasks.
    • Computer literate
    • Typing Skills
    • Organized, Self-Starter
    • Team Player

    Special Instructions to Candidates

    EOE/AA
    M/F/D/V
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