• Network Systems Engineer

    Posted Date 6 days ago(10/11/2018 9:51 AM)
    Job ID
    2018-67502
    Program Posting
    Cincinnati-Corporate
    Regular / Temp
    Regular Full-Time
    Min. Exp.(Yrs)
    2-5
    Category
    Information Technology
    Location
    Cincinnati
    Zip Code
    45202
    Official Job Title
    Network Systems Engineer
    State
    Ohio
  • Overview

     

    Why VITAS Healthcare and What Do They Offer Me?

    VITAS Healthcare is the nation’s leading provider of end of life care. We provide our employees opportunities for professional growth, advancement and competitive benefits.  

     

    The Network System Engineer is responsible for maintaining, coordinating and overseeing IT Field Support and IT Customer Service related needs. Responding to, escalating and resolving issues and requests related to desktops, laptops, iPhones, iPads as well as local server management needs such as back-ups, etc.

    • Ensure all incidents, requests, changes etc. are fully managed and documented in a timely manner
    • Orient new hires with relevant IT processes
    • Effectively communicate to user community, IT team and relevant leadership
    • Regularly interface with local business leadership and IT Leadership to ensure proper alignment
    • Travel to related locations as needed to provide in-person support
    • Maintain adequate daily backups of local File Server
    • Maintain audio and video conferencing capabilities and technology
    • Develop and maintain standard site management and disaster contingency plans and verify that these documents are correct and up to date
    • Maintain desktop/laptops hardware and software according to VITAS standards
    • Coordinate all downtime and service impacting activities
    • Manage the process when requesting and/or fulfilling equipment orders
    • Assists in the coordination of office moves and office additions
    • Participate in disaster recovery and security audits on file servers, desktop/laptop and related systems.
    • Maintain and produce inventory reporting of IT assets in ITSM tool
    • Provide backup support to other regions as needed, via telephone or on site

     

    Benefits Include

    • Competitive compensation
    • Health, dental, vision, life and disability insurance
    • Pre-tax healthcare and dependent care flexible spending accounts
    • Life insurance
    • 401(k) plan with numerous investment options and generous company match
    • Cancer and/or critical illness benefit
    • Tuition Reimbursement
    • Paid Time Off
    • Employee Assistance Program
    • Legal Insurance
    • Roadside Assistance
    • Affinity Program

     

     

    Qualifications

    • Two to four years of experience in an enterprise IT environment
    • Knowledge of the service delivery and service support areas of the Information Technology Infrastructure Library (ITIL) with specific experience in Incident & Problem Management
    • Ability to express complex technical concepts effectively, both verbally and in writing
    • Excellent analytical and organizational skills
    • Ability to work independently with limited supervision or collaboratively
    • Excellent communication, efficient troubleshooting, and high level of motivation and time management skills
    • Ability to work well with people from different disciplines with varying degrees of technical experience
    • Ability to work on various assignments simultaneously
    • Strong interpersonal skills within all levels of the organization
    • Ability to navigate within automated systems and proficiency in Outlook, Word and Excel

    Education

    • Associate degree in computer science, engineering, or related field from an accredited college or university or the international equivalent preferred
    • Certified in ITIL foundations is desirable.

    Special Instructions to Candidates

    EOE/AA
    M/F/D/V
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